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Frequently Asked Questions

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Frequently Asked Questions

Order questions

Where is my package?

If you’re unsure how far along your parcel is, you can always check the tracking link we sent to your email.

If it still hasn’t arrived, please get in touch at mailto:support@nattelyst.com.

I have received the wrong item

If you’ve received the wrong item in your parcel, please contact us at mailto:support@nattelyst.com so we can sort it out for you.

Returns and complaints

How do I make a return?

Click here to read more about how to make a return.

How do I make a complaint?

If you’ve received a product that’s damaged or you want to file a complaint for any other reason, here’s what to do.

Send us an email at mailto:support@nattelyst.com describing the problem in detail and attaching any photos. We’ll get back to you as soon as possible with the next steps.

How do I exchange a product?

To exchange a product, you must send an email to mailto:support@nattelyst.com. We pay for the shipping of the new product, but you must pay the return shipping for your current product. You can only return products that have not been used.

Can I return the product in person?

No, since Nattelyst is exclusively an online shop and we use an external warehouse, it is not possible to stop by physically and return a product.

Sale

Is pickup of items possible?

No, since Nattelyst is exclusively an online shop, it is not possible to drop by and pick up your order.

Other questions

Do you have a physical store?

Nattelyst is exclusively an online shop and therefore has no physical locations.

#goodnight with @nattelyst

Mand i blå løbejakke og kasket påsætter næsetape under næsen før løbetur
Person sover med lyserød silkeøjenmaske og stribet pyjamas, krammer blød dovendyr-bamse
Mand i trekvart profil med krøllet mørkebrunt hår, klar stel og orangetonede briller, iført sort rullekrave
Kvinde i natøj med lyserødt pandebånd holder stor grå silkepude foran sig
Hånd holder sort mundtape ved siden af æske med Mouth Tape på natbord
30-day returns

Return your items within 30 days of receiving them.

Exchange your Christmas gifts with ease

Alle ordrer kan lige nu returneres indtil slutningen af januar

Shipping from just £5

Free shipping on orders over £40

Shipped same day

Order before 4 PM on weekdays and we ship the same day

Selected products

Carefully selected products to optimise your sleep

Join the sleep club

In the sleep club we send you a monthly newsletter with tips to optimize your sleep – completely free.

By signing up you accept our privacy policy.

Nattelyst ApS

CVR: DK43765876

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Udvidet returret i forbindelse med julen

In connection with Christmas, we have extended our return deadlines, so you can already now buy Christmas gifts with complete peace of mind.

Therefore, all packages can now be returned until January 31, 2026.

Orange garantistemplet med skjold og flueben og teksten Black Month Garanti

Black Weeks & Cyber Monday Prisgaranti

You’re getting the best price right now. We do not discount our products further during the Black Week period. Should you happen to see a lower price from us later in the period, we will refund the difference. 

SE VORES TILBUD

Nattelyst Anmeldelser

30 dages returret
Afsendt samme dag
Fragt fra kun 35 kr

Marcus

Jeg har hørt meget godt om silke fra min søster – og det passer. Silke gør en forskel. Jeg købte mit pudebetræk fra Nattelyst og det er jeg glad for.

Pernille

Hvor er jeg glad for at jeg besluttede mig for at prøve Nattelyst mundtape - ingen snorken og en meget bedre søvn. Derudover er tapen nem at bruge og at få på og af igen.

Jalte

Må sige at jeg er positivt overrasket over effekten, de gør hvad de påstår. Jeg vasker mit ansigt hver aften, inden jeg går i seng, og jeg har ikke oplevet problemer med, at de er faldet af. Man vender sig desuden hurtigt til at have dem på.

Sofie

jeg har smalle øregange og kan normalt ikke passe standard ørepropper. men de her i str. small passer overraskende godt. Det bløde og fleksible materiale er super godt.

Martin

Rigtig god kvalitet, og de sidder komfortabelt. De kunne dog være bedre til at dæmpe meget høj lyd. Så hvis man ønsker de skal dæmpe meget høj lyd kan man tage der sleep deep ørepropper.

Søvngængeren

Jeg er meget påvirket af lyde når jeg falder i søvn. Disse ørepropper er både behagelige at sove med samt lukker de næsten alle lyde ude. Jeg kan stadig høre min alarm og meget høje lyde. Elsker elsker elsker

Trustpilot

Get your money back if you are not satisfied after 30 nights

We are so confident in our third generation of the Premiere sleep mask that we have introduced a 30-night sleep guarantee.

This means that if you are not satisfied with the sleep mask, you can return it within 30 days and get your money back – no questions asked.

To use the sleep guarantee, simply follow our normal return process, and we will refund your money even if the product has been used.

Ekstern anmeldelse

When a review is marked as ‘external’ it means it was written on our supplier’s webshop.

The reviewer has therefore not had a purchase experience at Nattelyst, but has bought the exact same product from our supplier.

Some external reviews may have been translated from another language.

Nattelyst displays external reviews to provide a more complete picture of the product. We always clearly mark external reviews so you can easily distinguish them from our own verified reviews.

There is no single snoring solution that works for everyone

At Nattelyst we sell anti-snoring products that we have tested ourselves and know work for some people.

However, snoring is a very individual and complex problem that some people spend a lot of money trying to solve.

Therefore we cannot guarantee that our products will solve your exact snoring problem. What we can guarantee is an affordable solution that may help alleviate part of the problem.

Jonathan Gormsen

We are ready to help you!

Do you have questions about our products, delivery, or anything else? We are ready to help every day of the week.

Read our frequently asked questions here Want to make a return? Read how here