Nattelyst is operated by:

Calio ApS
Axel Kiers Vej 40a

8270 Højbjerg
CVR: 43765876

We do not resell personal information and we do not share your personal data with third parties — it is only stored in our customer database. You can have your information deleted at any time.

In order for you to enter into an agreement with Calio ApS, we need the following information:

Name
Address
Phone number
Email address

We register your personal data for the purpose of being able to deliver your goods.

Personal data is registered with Calio ApS and stored for up to five years, after which the information is deleted.

When personal data is collected through our website, we ensure that it always happens with your express consent, so that you are informed about exactly which information is collected and why.

The director and employees of Calio ApS have access to the data registered about you.

The data controller at Calio ApS is: Emil Rauhe

We do not store or transmit customer information in encrypted form.

As a registered customer with Calio ApS, you always have the right to object to the registration. You also have the right to access the information that has been registered about you. These rights apply under the Personal Data Act, and any enquiry related to this should be directed to Calio ApS via support@nattelyst.com.

Cookies
https://nattelyst.com/ uses cookies for the purpose of optimising the website and its functionality, making your visit as easy as possible.

You can delete cookies from your computer at any time — how depends on the browser you use. Read more about cookies and our privacy policy in our Webshop Cookies and Privacy Policy.

Log statistics
We use log statistics on https://nattelyst.com/, which means a statistics system collects information that gives us a statistical picture of how many visitors we have, where they come from, where on the site they leave, and so on.

Log statistics are used solely for the purpose of optimising Calio ApS’s website.

Consumer protection

Read more about your protection as a consumer when shopping with a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Newsletter consent

By subscribing to our newsletter, you accept these terms.

Contracting party
The agreement is entered into with:
Calio ApS
43765876
Axel Kiers Vej 40a

8270 Højbjerg
support@nattelyst.com

Calio ApS reserves the right to change these terms. If you do not unsubscribe from the newsletter, this is taken as your acceptance of the changed terms and conditions. You will, however, always be informed about any changes.

Sign-up
When you sign up for our newsletter we need your name and email address. We do not register any other information in connection with the sign-up.

Use of your email address
After you sign up, we use your email address to send out newsletters containing current information — for example, relevant offers, competitions, plus tips and tricks for better sleep. The newsletter is sent on average 24–36 times per year.

Your email address will be shared with our suppliers for the purpose of sending out newsletters. We currently use Klaviyo.

Collection of information
We register your activity in connection with the newsletters, including whether you open them, how long you keep them open, when they are deleted, and whether you click on any links.
This information is used to improve our service and tailor it to recipients’ interests.

When information about your use of the newsletter is used for statistical purposes, it is anonymised in that context.

Storage of your information
Your information is stored and handled confidentially and securely. Our subprocessors Klaviyo and we ourselves have implemented the necessary technical and organisational security measures to ensure that your information is not misused, brought to the attention of unauthorised parties, accidentally or unlawfully destroyed, lost or impaired, or otherwise processed in violation of personal data legislation.

Your name and email address are stored until you are no longer subscribed to our newsletter.

Unsubscribing from the newsletter
If you unsubscribe from our newsletter, we delete your name and email address from the contact list. You can unsubscribe at any time by clicking “unsubscribe” at the bottom of the email.

Once you have unsubscribed, you will not receive anything from us, unless you have given your consent for us to contact you.

If we have your information from other contexts, this is not affected by you unsubscribing from the newsletter. We can therefore continue to process your information, provided we have your consent or another legal basis for doing so.

When you unsubscribe, all your information is deleted. Anonymised data for statistical purposes is not deleted, since it has been anonymised in a way that means it cannot be de-anonymised.

Correction of information
If you wish to correct any of the information we hold about you, you can change it at any time — either by unsubscribing from the newsletter and signing up again, or by contacting us at support@nattelyst.com.

You always have the right to access the personal data we process about you. We will process your personal data until we no longer have a purpose for doing so, or until you withdraw your consent. You can withdraw your consent by unsubscribing from the newsletter — see the section above.

Transfer to a third party
If the activities of Calio ApS are transferred to a third party, you give your consent for that third party to contact you on the same terms as set out in these conditions. This ensures you can continue to receive the newsletter.

Complaint options

If you wish to complain about a product purchased on our website, you can submit your complaint to the Centre for Complaints Resolution under the Danish Competition and Consumer Authority via the Complaints portal at Nævnenes Hus. The mediation team will attempt to resolve the dispute through mediation, and if a solution cannot be found, you can bring the complaint before the Consumer Complaints Board.

As a rule, it is a precondition for filing a complaint that the goods or service you are complaining about cost at least 1,110 kr and at most 100,000 kr. For complaints about clothing and footwear, the minimum price is generally 720 kr. The amount limits may be subject to change. There is a fee to have the complaint processed.

The European Commission’s online complaints portal can also be used to file a complaint. This is particularly relevant if you are a consumer resident in another EU country. Complaints can be filed here:
http://ec.europa.eu/odr

When filing a complaint, please include our email address support@nattelyst.com

Mobile Terms of Service

Nattelyst ApS

Last updated: Nov. 10, 2024

The Nattelyst ApS mobile message service (the “Service”) is operated by Nattelyst ApS (“Nattelyst ApS”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Nattelyst ApS’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Nattelyst ApS through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Nattelyst ApS. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Nattelyst or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Nattelyst ApS mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Nattelyst or email mail@nattelyst.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.