Terms & Conditions

Nattelyst is owned and operated by:

Nattelyst ApS (a trading name of Calio ApS)
Axel Kiers Vej 40a
8270 Højbjerg
Email: support@nattelyst.com
CVR: 43765876

Hereinafter referred to as ‘Nattelyst’.

Payment

Nattelyst accepts online payments via Visa, Mastercard, Apple Pay and Google Pay.

Your card is only charged once the physical goods are dispatched.

Reservation of funds

If you pay with an international card, the amount is reserved on your account immediately. The funds remain reserved on your card or account until:

we capture the funds when we ship your order, or
the funds are released according to the agreement with your card issuer.

The reservation period depends on the product or service.

You can read more about the rules for your specific card with your card issuer.

We don’t charge any card fees.

Authorisation on debit cards

With a debit card, you’ll see the funds reserved on your account, and your available balance will appear lower as a result. If you or the webshop subsequently cancel your order, the webshop cannot capture the funds, but the reservation will remain in place for a period. Please note that only your bank (or card issuer) can release the reservation.

Authorisation on credit cards

The funds are only deducted from your account and shown on your statement once the webshop processes and captures the payment for your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
United Kingdom — Pound sterling (£)

Nattelyst uses a secure payment server that encrypts all information using SSL, which means your data is safe and cannot be read by third parties.

Nattelyst’s own website is also encrypted with SSL.

Delivery

Delivery time for your order is 1–3 working days. The goods are shipped directly from our warehouse in Denmark.

The following delivery methods are offered:

PostNord parcel shop: 35 kr
PostNord home delivery: 49 kr
GLS parcel shop: 49 kr
GLS home delivery: 59 kr

We deliver across the UK. Contact us at support@nattelyst.com if you have questions about delivery.

Right of withdrawal

You have a 30-day right of return on all purchases made on the website. The 30-day period begins on the day your order is delivered. If you’ve ordered several different items in one order but they’re delivered separately, the period runs from the day you receive the last item.

The deadline means you have 30 days from receipt to let us know that you want to cancel your purchase. To use the right of return, it’s a big help to us if you register the return at https://return.shipmondo.com/nattelyst. You cover the shipping costs for the return yourself. You can also buy a return label from us through the same link.

You can also send an email to support@nattelyst.com or use the standard withdrawal form at the bottom of these terms.

You can’t cancel your purchase by refusing to receive the goods without informing us at the same time.

Cancelling part of your purchase

If you’ve bought several items from us, you can return one or more of them, even if they were bought as a single order.

Please note that you don’t get the shipping cost refunded if you only cancel part of your purchase.

Returning items

Once you’ve told us you want to cancel your purchase, you have 14 days to send the goods back to us. You cover the return shipping yourself, and you’re responsible for any damage that occurs during transport.

You can’t cancel your purchase by refusing to receive the goods without informing us at the same time.

No right of withdrawal
The following purchases cannot be cancelled:

Delivery of sealed goods which, for health-protection or hygiene reasons, are not suitable for return, and where the seal has been broken after delivery.

If the goods have lost value because you’ve used them in a way beyond what was necessary to determine their nature, characteristics and how they work, you can only get part of the purchase amount back. The amount you can recover depends on the item’s commercial value, and in some cases that can mean you only get the shipping cost back.

We recommend returning the item in its original packaging.

If the original packaging is missing, that may reduce the value of the item.

Refund of the purchase amount

If you cancel your purchase, you get your money back. If the goods have been devalued, we deduct the amount you’re liable for.

We refund all payments received from you, including delivery costs (this does not include extra delivery costs in cases where you’ve chosen a delivery method other than the cheapest standard delivery we offer), no later than 14 days from the day we receive your message that you wish to cancel the agreement.

We refund using the same payment method you used at the time of purchase, unless we’ve agreed otherwise.

We can withhold payment until we’ve received the goods, unless you send us proof of having returned them.

As soon as we’ve received the goods, the money will be refunded to your account.

Goods should be returned to:
Axel Kiers Vej 40a
8270 Højbjerg
Denmark

Note: we don’t accept parcels sent to a parcel shop.

Unclaimed parcels

If you fail to collect a parcel from a parcel shop and it’s returned to us, you must pay the actual costs the carrier charges us for the return. If you’d like the parcel re-sent, you’ll need to cover any new delivery costs.

Right to make a complaint

A two-year right to complain applies to products under the Danish Sale of Goods Act. The right covers all defects in materials and workmanship.

If your complaint is justified, it means you can have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.

Complaints regarding faults and defects must be reported to Nattelyst within a reasonable time of receiving the item. A maximum of two months is generally considered reasonable, and is always considered timely.

If your complaint is justified, we will refund your reasonable shipping costs. The item must always be sent back in safe packaging. Please also keep a receipt for shipping so we can refund your shipping costs.

The right to complain does not apply where the product has been used incorrectly or in an unusual way.

Send the item to:

Axel Kiers Vej 40a
8270 Højbjerg

We only accept parcels sent directly to the address.

When you return the item, please include a detailed description of the problem.

Complaints are not accepted if sent cash on delivery.

Smiley scheme: https://www.findsmiley.dk/1359340

Send the item to:

Axel Kiers Vej 40a
8270 Højbjerg

We only accept parcels sent directly to the address.

When you return the item, please include a detailed description of the problem.

Right to file a complaint
If you as a consumer wish to complain about a product purchased on the website, you can file a complaint with the Danish Competition and Consumer Authority’s Centre for Complaints Resolution via the Complaints portal at Nævnenes Hus.

There is a fee for processing the complaint.

When you shop at an e-mærket-certified webshop, you can have your case handled free of charge by e-mærket — regardless of the order value. Read more here.

If you live in Denmark and have purchased from a seller outside Denmark but within the EU, Norway, Iceland or the United Kingdom, you can file a complaint with Forbruger Europa here.

If you live in another EU country, Norway or Iceland, you can contact the Forbruger Europa office in the country in question.