Returns & Warranty

Returns

In connection with Christmas, all orders placed between 1 November and 24 December have an extended return period, meaning items can be exchanged or returned until 31 January 2026.

All purchases on the website come with a 30-day return period. The 30-day period starts on the day the order is delivered. If you have ordered several different items in one order but they are delivered separately, the deadline runs from the day you receive the last item.

The deadline means you have 30 days from receipt to notify us that you wish to cancel your purchase.

Once you have notified us that you wish to cancel your purchase, you have 14 days to send the item back to us. You must cover the cost of returning the package, and you are liable if any damage occurs during transit.

We have made it easy to return all or part of your order at Nattelyst.

You can use our returns portal to register your return and purchase a return label: https://return.shipmondo.com/nattelyst

Then simply send the package back to us with your return label. As soon as we have received the items, you will receive a confirmation by email, and the money will be in your account within a few days.

If you obtain a return label yourself by other means, the package should be sent to:
Axel Kiers Vej 40a
8270 Højbjerg

Please note: We do not accept parcels sent to a parcel shop. Furthermore, it is not considered a return if you fail to collect your parcel from a parcel shop and it is sent back to us. In that case, you must notify us that you wish to return the items.

Warranty Claims

For warranty claims, please send us an email at mailto:support@nattelyst.com and describe the issue with the item. Feel free to attach photos if necessary.